Frequently asked questions

Yes. Your criminal record check is completed by a Canadian police service and you receive an official police issued report. The report can be downloaded from your secure eScreen account or securely sent directly to an organization.

No. The entire process can be completed online. You can submit your information, provide consent, verify your identity, and receive your completed report without visiting a police station or scheduling an appointment.

You will need valid government issued photo identification to verify your identity. As part of the online verification process, you will also be asked to take a live selfie so your identity can be securely confirmed against your identification.

Most criminal record checks are completed within minutes once the required information and identity verification have been successfully submitted. Some checks may require additional review and can take longer to complete.

Your completed report will be available through your secure eScreen account. From there, you can view and download your report for your records or securely send it directly to the organization requesting your criminal record check.

Your report contains the results of your name-based criminal record check and identifying information used to associate the result with you. It is provided as an official report completed by the Canadian police service fulfilling your check.

Name-based criminal record checks are commonly requested for employment, housing, education, volunteering, licensing, and other screening purposes. Requirements can vary by organization, so you should confirm that a name-based criminal record check meets the requesting organization’s requirements before ordering.

In some circumstances, a name-based search may identify information that cannot be resolved using your identifying information alone. If this occurs, additional verification or a fingerprint-based criminal record check may be required. This does not necessarily mean that you have a criminal record.

Criminal record check purchases are final once your check has been processed. This includes situations where additional verification is required or where an organization requires a different type of criminal record check. We recommend confirming the type of check you need before placing your order.

An eScreen Canada criminal record check costs $60 CAD plus applicable taxes. The price includes the online ordering process, identity verification, criminal record search, and access to your completed digital report.

Yes. Criminal record, identity, and personal information is treated as sensitive information throughout the process. eScreen uses secure Canadian hosting and handles personal information in accordance with applicable Canadian privacy requirements, including PIPEDA.

Yes. Name-based criminal record checks are commonly used for employment, volunteering, housing, education, licensing, and other screening purposes. Because requirements vary, you should confirm that the organization requesting your check accepts a name-based criminal record check.

No. eScreen Canada currently provides name-based criminal record checks. It does not provide Vulnerable Sector Checks or fingerprint-based criminal record checks required for certain immigration, visa, citizenship, or other purposes. If you have been specifically asked for one of these checks, you should obtain the required check through the appropriate police service or authorized provider.