Support

Need help with an eScreen Canada order? Start here.

How we can help

Help with an order

Include your order reference and a short description of what happened. Do not email identity documents or criminal record information.

Use the contact form

Before you order

If you are unsure which type of check you need, review the FAQ and confirm the requirement with the organization that asked you for it.

Read the FAQ

What to expect

Support requests are reviewed by a person. We will reply as soon as practical during normal business operations. If an identity verification attempt fails after payment, support will help arrange the next step.